In an ever evolving digital world, we understand the critical role telecommunications plays in regional Australia. Whether it’s connecting with family and friends, educating the kids, running your business or calling for help, having a reliable service is essential.
The Telstra Regional Advisory Network (or RAN) is a program that helps our regional customers get connected wherever they are in regional, rural or remote Australia. It provides holistic service solutions using our experts from regional Australia, as well as our Network & IT team and field technicians, to provide customers with a range of services from a simple fix to fully integrated and bespoke network solutions to ensure you’re able to make the most of your connection using our regional footprint. And it’s a big footprint.
The RAN program has been designed to help customers who are having connectivity issues in their home, business premises or on the road. We want to be able to fix these problems the way that our regional customers need: by putting the right people on the job who understand the issue in detail and who can recommend a solution.
The RAN team is made up of expert Regional Network Advisors (or RNAs) from our Networks & IT team and Local Communications Advisors (LCAs) from our skilled field technician team, who are supported by the wider Regional Australia team. The RNAs and LCAs are scattered around the country so no matter where you live, you’ll have access to them, locals helping locals!
You can find out more about the Regional Advisory Network and how to speak to someone on our team at our Regional Australia page.